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New Menu Navigation - our new menuing system allows you easier access to all available features. Click the arrows next to the new expandable menu items to see lists of the different analytics reports available.
Smart Site Switch - for customers with multiple sites, you can now easily switch between sites via the drop-down menu at the top of the screen. When you select a different site to switch to, software remembers the section you were in and automatically takes you to that same location on the site you are switching to.
Live Chat Sessions - for users who utilize Live Chat, you can now view the history of those live chat conversations. Simply click on the Live Chat link in the navigation and then click the Chat Sessions icon. From there, enter the date range you want to view the chat conversations from and hit 'Set'. A drop-down will allow you to choose the chat session based on the date/time and operator who had the conversation.
IP Address Filtering - located in Site Settings, the IP Address Filter allows you to "filter out" IP addresses that you don't want to include in your reports. This is a great way to remove yourself from the reports to get a better handle on the "real" visitors who are interacting with your site. When managing Custom Reports, the IP Filter can be enabled or disabled to give you greater control over your data.
Browsers and Operating Systems - new analytics charts have been added that now allow you to see the top browsers and operating systems that your visitors are using when visiting your site. This can help you decide which browsers and operating systems your site should support in order for you to maximize the effectiveness of your site.
Criteria Match - our latest Event Trigger provides our users with the ability to create a trigger based on custom criteria that they enter. Imagine being notified immediately when someone who comes to your site is in the same zip code. Or imagine that there is a company that you are trying to do business with and you want to know when they come and visit your site. These are but just a few of the capabilities of the new Criteria Match Event Trigger. |